Our Customer Welcome Team have a pivotal part in the service we offer our customers. From the very beginning, they work to build and maintain strong relationships with customers and stakeholders.
We have a great opportunity for a customer focussed individual to join this team and help make sure we deliver industry leading service that proactively meets our customers’ needs.
As a B2B energy supplier SEFE Energy supplies thousands of businesses across the UK, France, and Netherlands. To remain competitive, we must be agile, constantly adapting to the ever-changing energy world, driven by forces of decarbonisation, competition, digitalisation and shifting customer expectations. Our Always Reaching for Better strategy equips us to respond to changes and advancements, and quickly seize opportunities to grow and develop.
We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.
Want to join us on our journey?
You will provide a high level of contract management, ensure our customers are set up correctly and obtain and process documentation accurately and efficiently.
Some of the key tasks involved in this include:
You will be proficient in MS Office and have solid experience in a customer focussed environment.
In addition, the successful candidate will be able to demonstrate:
Experience working in a UK energy company would be a significant advantage
In return we offer a competitive starting salary supported by a comprehensive benefits package which includes bonus earning potential, non-contributory pension, 25 days holiday plus bank holidays, buy / sell holidays, life assurance, allowance for medical and dental insurance together with a range of optional flexible benefits.
Based at our office in Manchester City Centre you can benefit from hybrid working offering the flexibility to spend some of your working week at home.
The 350 people working in our business are friendly and positive – you can approach anyone for help and your ideas are always welcome. We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations so you can expect to experience empathy and support throughout your journey with us. We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience, so all our people can thrive and prosper in their careers with us. We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.
In the UK, our people practices have been awarded Gold status by Investors in People and we have a silver EcoVadis rating demonstrating our commitment to sustainability.
We are part of the SEFE Group – led by SEFE Securing Energy for Europe GmbH in Berlin – which employs approximately 1,500 employees. The 350 people working in SEFE Energy are friendly and positive – you can approach anyone for help and your ideas are always welcome. We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations and above all offer support as your career develops.
Our focus for 2022 – 2025 is strategic, profitable growth and strengthening our foundations, primarily by placing data and technology at the heart of our business model. We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience, so all our people can thrive and prosper in their careers with us. We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.
Posted on 14/03/2023
We have another exciting opportunity for a motivated and ambitious individual to join our Sales team in Manchester to deliver gas and electricity sales from a pipeline of warm renewal leads and provide exceptional customer service.
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