Senior IT Workplace Support Analyst (m/f/d)

#Job number :SEFEGR00422

IT & Delivery



An exciting opportunity to join our Workplace Services team in Manchester


Are you passionate about providing exceptional technical support ? Do you thrive in a dynamic environment where you can resolve technical issues efficiently? If so, we have an exciting opportunity for you!

In this role you will support this business by tracking and managing the fulfilment of IT service requests.  As technology evolves, so do user needs. You’ll have the opportunity to contribute ideas for process improvements, automation, and enhancing the overall support experience.


  • Provide timely and professional technical support to end-users.
  • Resolve technical issues within defined service level agreements (SLAs).
  • Communicate effectively with stakeholders, including end-users, IT teams, and management, keeping them informed of incident status and resolution.
  • Identify opportunities for continuous improvement and collaborate with the business to implement effective solutions.
  • Support the delivery of existing IT projects, fostering collaboration between business and IT stakeholders
  • Advocate and ensure effective implementation of ITIL processes and principles.
  • Ensure adherence to ITIL processes to deliver high-quality service to end-users and stakeholders.
  • Play a key role in supporting the IT Workplace Manager, handling various administrative tasks and take charge when the manager is unavailable to ensure smooth operations.
  • Liaise between different parts of the IT function acting as an intermediary, facilitating communication and collaboration among various teams or departments.


  • Demonstrated proficiency in a 1st/2nd line support environment, showcasing hands-on experience and a solid understanding of the intricacies involved.
  • Extensive knowledge and practical expertise in supporting Windows 10/11 Operating System(s), ensuring a seamless user experience.
  • Proven track record in handling and supporting Microsoft Office and Office 365 Applications, including MS Teams, contributing to efficient and effective workplace solutions.
  • Competence and experience with ServiceNow or any other IT Service Management (ITSM) ticketing system, reflecting a commitment to streamlined and organized issue resolution processes.
  • Exceptional communication and interpersonal skills, showcasing the ability to engage effectively with stakeholders at all levels of the organisation.
  • Demonstrates robust technical proficiency in Windows operating systems, Active Directory, Microsoft Office, and other essential business applications.


Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply  – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.


We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.

  • non-contributory pension
  • bonus earning potential
  • 25 days holiday plus bank holidays and volunteering days
  • buy / sell holidays
  • life assurance
  • medical and dental insurance
  • a wide range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.

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