Process Improvement Analyst



Retail (SEFE Energy)


Manchester


Permanent

Join our Operational Improvement team and work collaboratively with the business to simplify, streamline, and improve our processes and services.

About us

We began our journey as an ambitious, independent gas supplier in the Northwest of England, built on great relationships and a passion for growth and excellent customer service.  We continuously developed our products to reach more customers and in less than ten years, we grew from employing a handful of people and suppling less than a hundred customers to become one of Britain’s leading non-domestic energy suppliers.  We now supply thousands of businesses and organisations with the energy they need to provide their products and services used by millions of people across Britain, France and the Netherlands.  We are part of the SEFE Group – led by SEFE Securing Energy for Europe GmbH in Berlin – which employs approximately 1,500 employees and together, our mission is clear.

As a business we have to be agile, constantly adapting to the ever-changing energy world, driven by forces of decarbonisation, competition, digitalisation and shifting customer expectations. Our Always Reaching for Better strategy equips us to expertly respond to changes and advancements, and quickly seize opportunities to grow and develop.  Our focus for 2022 – 2025 is strategic, profitable growth and strengthening our foundations, primarily by placing data and technology at the heart of our business model.  We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.

The 350 people working in our business are friendly and positive – you can approach anyone for help and your ideas are always welcome.  We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations so you can expect to experience empathy and support throughout your journey with us.  We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills and experience, so all our people can thrive and prosper in their careers with us.  We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.

In the UK, our people practices have been awarded Gold status by Investors in People and we have a silver EcoVadis rating demonstrating our commitment to sustainability.

Role objectives

We are looking for a Process Improvement Analyst to join the Operational Improvement team and work collaboratively with the business to continually simplify, streamline, and improve our processes and services.

As Process Improvement Analyst you will champion change at every opportunity, continuously looking to improve and living by our SEFE principles of “Always Reaching for Better”, whether this is through automations, process mapping and recommendations, change management or knowledge transfer.

You will build strong relationships with stakeholders, users, and managers alike and have excellent technical skills and a clear understanding of processes.

An advocate of knowledge sharing across all departments, you will be passionate about supporting with training and understanding of new and innovative ways of working.

Duties & Responsibilities

  • Identify, plan, and implement key projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction
  • Provide detailed process mapping with teams in the business, identifying where improvements can be made and presenting these through recommendations
  • Ensure projects are planned carefully and delivered using an Agile approach in a timely manner with the necessary documentation, and re-planning carried out when required
  • Create or enhance automations to reduce manual process steps and time via different systems or tools: Excel, VBA, Power Query, Power BI, SQL, Blue Prism, Python etc.
  • Collecting and analysing data to develop business practices and to improve data quality.
  • Build strong relationships with stakeholders and users ensuring projects requirements, updates and delivery are communicated and made visible to all throughout.
  • Support training of new processes or automations to the relevant teams and users.
  • Share knowledge, lessons learnt and ideas both with the team and the business by advocating the “Always Reaching for Better” principles, and to advise and guide on ways to reduce process time and improve accuracy.

Skills & Competencies

  • Process Improvement: Proven ability to identify areas of improvement and implementation of change that can result in benefit to the business and customer.
  • Stakeholder Management: Ability to build up strong working relationships with stakeholders, Subject Mater Experts, Senior Management, and the business, ensuring project requirements and updates are clearly communicated and visible.
  • Strong technical skills: Ability to work with multiple systems and tools listed, with the confidence to drive the implementation of automations and enhancements independently.
  • Planning and Project Management: To have good time management skills, demonstrating an understanding of what is required to complete a project within the deadline.
  • Adaptability: Demonstrate flexibility when a change in priorities arises, ability to re-plan and take a change direction on a project if required by the business.

Experience

  • A good understanding of LEAN Six Sigma, ideally with a Green Belt level qualification
  • A track record of delivering operational/process improvements using an Agile approach and L6S methodologies
  • Demonstratable project and process delivery skills, including accurate project planning, milestone delivery, project management, and effective status updates
  • Ability to facilitate meetings, lead presentations, and communicate clearly, concisely, and effectively including at senior stakeholder level
  • Inspire others and cultivate a quality culture by introducing new ways of looking at problems
  • Strong analytical skills, experience of working with large and complex volumes of data and ability to use the following tools:
  • Advanced Excel
  • VBA
  • Power Query
  • Power BI
  • SQL

Whilst it’s not essential, we would be particularly keen to hear about prior experience in the following areas:

  • Python
  • Blue Prism / Robotics
  • Microsoft Visio
  • Energy industry knowledge

Education

  • Business or Technology Degree (or equivalent qualification/professional experience)
  • LEAN Six Sigma Green Belt

Our offer to you

In return we offer a competitive starting salary supported by a comprehensive benefits package which includes bonus earning potential, non-contributory pension, 25 days holiday plus bank holidays, buy / sell holidays, life assurance, allowance for medical and dental insurance together with a range of optional flexible benefits.

Based in our office in Manchester City Centre you can benefit from hybrid working offering the flexibility to spend some of your working week at home.

The 350 people working in our business are friendly and positive – you can approach anyone for help and your ideas are always welcome.  We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations so you can expect to experience empathy and support throughout your journey with us.  We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience, so all our people can thrive and prosper in their careers with us.  We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.

In the UK, our people practices have been awarded Gold status by Investors in People and we have a silver EcoVadis rating demonstrating our commitment to sustainability.

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