New!
Senior QA Engineer
#Job Number : SEFEGR00653
Posted on 30/08/2024
IT & Delivery
Manchester
Contractor
An exciting opportunity to join our IT function and be a part of a global transformation project
LEARN MORELead Application Support Engineer (m/f/d)
#Job number :SEFEGR00632
IN SHORT
We are seeking a dynamic Lead Application Support Engineer to join our IT team in Manchester.
In this pivotal role, you will lead a dedicated team, ensuring the seamless operation of our application landscape. We are looking for a committed leader who can provide exceptional 1st and 2nd line support, efficiently manage incidents, and drive the continuous improvement of our systems.
WHAT YOU WILL DO
- Lead and manage the Application Support team to provide 1st and 2nd line application support, ensuring incidents and escalations are resolved efficiently and effectively.
- Act as the primary point of contact for critical incidents, providing expert guidance and resolution.
- Establish and maintain strong communication channels with business stakeholders, internal and/or 3rd party support teams.
- Ensure resolution of incidents within agreed SLA’s and continually strive to improve service levels.
- Apply advanced problem-solving skills to recreate, debug, identify, and resolve complex issues.
- Conduct thorough root cause analysis of issues to prevent reoccurrence and implement long-term solutions.
- Provide strategic oversight and proactive support & maintenance across the application landscape.
- Oversee the creation, review, and maintenance of support documentation for deploying and configuring applications.
- Lead efforts to monitor, test, and deploy application updates & patches.
- Develop and promote a deep understanding of systems within the application landscape among team members.
- Support internal projects with expert technical design reviews and oversee environment builds/deployment.
As part of this role, you will be required to manage and participate in the on-call rota to respond to out-of-hours critical incidents.
WHAT YOU WILL BRING
- Strong written and verbal communication skills; adept at working closely with business colleagues to update, diagnose, and resolve issues.
- Strong leadership and team management skills; able to inspire and drive a positive team spirit, and motivate others to achieve goals
- Analytical and problem-solving skills; able to remain calm under pressure and apply a logical approach to resolving complex issues. Demonstrates persistence and ownership of issues until resolved.
- Desire to improve self and systems; eager to learn a range of systems and technologies; take pride in work and suggest ways to improve quality
- Extensive experience managing Windows Server, IIS & Active Directory Services.
- Azure AD (EntraID) experience would be desirable
- Azure IaaS / PaaS experience would be desirable
- Strong knowledge of T-SQL (MS SQL) and/or PL/SQL.
- Proficiency in minor programming or scripting (.NET / PowerShell)
- Proven experience using an IT Service Management Tool (e.g. SCSM)
- Experience of Microsoft Dynamics (2012AX and 365) would be desirable
- Experience of Office365 administration would be desirable
- Experience of software deployment processes/systems would be desirable
ABOUT US
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
Securing energy – now and for the future.
OUR BENEFITS
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.
In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy / sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
