Industry Operations Administrator



Retail (SEFE Energy)


Manchester


Fixed term contract

The Industry Operations Administrator is responsible for providing high level of support to the Metering Services the team with the processes for data file transfer and installations of Smart or AMR and general data input activities that effect this process.

About us

We began our journey as an ambitious, independent gas supplier in the North West of England, built on great relationships and a passion for growth and excellent customer service.  We continuously developed our products to reach more customers and in less than ten years, we grew from employing a handful of people and supplying less than a hundred customers to become one of Britain’s leading non-domestic energy suppliers.  We now supply thousands of businesses and organisations with the energy they need to provide their products and services used by millions of people across Britain, France and the Netherlands.  We are part of the SEFE Group – led by SEFE Securing Energy for Europe GmbH in Berlin – which employs approximately 1,500 employees and together, our mission is clear.

As a business we have to be agile, constantly adapting to the ever-changing energy world, driven by forces of decarbonisation, competition, digitalisation and shifting customer expectations. Our Always Reaching for Better strategy equips us to expertly respond to changes and advancements, and quickly seize opportunities to grow and develop.  Our focus for 2022 – 2025 is strategic, profitable growth and strengthening our foundations, primarily by placing data and technology at the heart of our business model.  We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.

Role objectives

The Industry Operations Administrator is responsible for providing high level of support to the Metering Services the team with the processes for data file transfer and installations of Smart or AMR and general data input activities that effect this process.

Duties & Responsibilities

  • Supporting the coordination of our metering, SMART metering and AMR providers so that they exceed our internal and external installation and incoming data SLA’s
  • Supporting the coordination with all industry and internal file flows and emails relating to the project management of any appropriate Metering, SMART metering and or AMR Service.
  • The identification of sites from SEFE portfolio who are eligible for SMART metering and AMR
  • Sourcing new contact details and data cleansing sites eligible for SMART metering and AMR
  • Preparing and sending the order files to SMART metering and AMR providers across the industry
  • Liaising with all third parties involved in the installation process to ensure the install is successful.
  • SMART metering and AMR Exception management; the identification and resolution of issues or queries preventing SMART metering or AMR read being used for invoice production
  • Providing regular and adhoc AMR update reports to customers/brokers
  • Efficiently and proactively managing the Metering SMART metering and AMR mailbox and handling several internal and external phone calls
  • Maintain and Develop high levels of Customer Service in support of the SEFE Operational and Sales functions
  • Ensure all process documents for tasks are kept up to date
  • Manage Exceptions as part of our internal Bill Run process
  • Cleanse and manage where we have duplicate providers across our Portfolio ensuring cost analysis is completed
  • To be aware of and comply with all company policies and procedures, including but not limited to the SEFE Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.

Skills & Competencies

  • Strong communication skills
  • Strong analytical and numeracy skills
  • Ability to build strong relationships with a wide range of stakeholders
  • Self-motivated with the skills to engage and motivate others
  • Excellent time management with the ability to prioritise workloads and adhere to deadlines
  • Collaboration & Teamwork – Develops and maintains positive, co-operative working relationships with peers, co-workers and other colleagues.
  • Doing the Right Thing – Is open, honest and respectful of others always.

Experience

  • Previous Experience in Gas and Power metering, read or billing role, ideally within the energy industry would be an advantage
  • Number literate – this is a technical role and experience of producing performance reports is required
  • Customer Service skills

Education

  • Education to a good standard.
  • Work experience, in a customer facing role.

Our Offer to You

In return we offer a competitive starting salary supported by a comprehensive benefits package which includes; bonus earning potential, non-contributory pension, 25 days holiday plus bank holidays, buy / sell holidays, life assurance, allowance for medical and dental insurance together with a range of optional flexible benefits.

Based from our office in Manchester City Centre you can benefit from hybrid working offering the flexibility to spend some of your working week at home.

The 350 people working in our business are friendly and positive – you can approach anyone for help and your ideas are always welcome.  We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations so you can expect to experience empathy and support throughout your journey with us.  We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience, so all our people can thrive and prosper in their careers with us.  We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.

In the UK, our people practices have been awarded Gold status by Investors in People and we have a silver EcoVadis rating demonstrating our commitment to sustainability.

 

 

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