Customer Service Advisor (m/f/d)

#Job number :SEFEGR00503




We are looking for an experienced Customer Service Advisor to join our Operations team in Manchester


The Customer Services Advisor will act as the first point of contact for all customer and broker enquiries, ensuring that queries are resolved within a specific timescale.

As a Customer Service Advisor, your primary responsibility is to ensure the efficient and effective administration of all activities related to customer services. You play a crucial role in maintaining high levels of customer satisfaction by managing incoming calls and emails with accuracy and professionalism.


  • Prioritise all incoming calls and emails ensuring they are passed to the correct members of staff, or dealt with directly as set out by the Customer Services Supervisor.
  • Ensure customer queries are resolved within specific timescales.
  • Ensure efficient flow of information between the Sales Team and Customer Services.
  • Build strong working relationships with other teams around the business.
  • Liaise with internal and external management team
  • Work to achieve the set KPI’s as set out by the Customer Services Line Manager.


  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties.
  • Ability to successfully persuade, influence and negotiate with internal and external parties.
  • Excellent IT skills, with proven working knowledge of Databases and MS Office including advanced MS Excel.
  • Excellent attention to detail and a high level of accuracy in all areas of work.
  • The initiative to propose solutions and to take action independently and the confidence to effectively challenge the status quo.
  • Must feel comfortable working in a fast-paced office environment.
  • Able to work well as part of a team as well as individually.
  • Flexible approach to work, with a willingness to be involved in other areas of the business as required.
  • Experience in a Customer focussed Role within the Energy Industry would be desirable.


Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.


We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.

  • non-contributory pension
  • bonus earning potential
  • 25 days holiday plus bank holidays and volunteering days
  • buy / sell holidays
  • life assurance
  • medical and dental insurance
  • a wide range of optional flexible benefits
  • hybrid working

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.

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