Customer Service Administrator (m/f/d)

#Job number :SEFEGR00528


Operations


Manchester


Fixed term contract

An opportunity to join our Customer Services team on a fixed term basis

IN SHORT

We are looking for a Customer Service Administrator to join our team in Manchester on a fixed term contract for 6 months.

As Customer Service Administrator you will play a crucial role in ensuring the smooth and efficient functioning of customer service operations. Working behind the scenes, you will monitor and manage email overflow, with a focus on achieving first-contact resolution. This position involves handling administrative tasks related to customer inquiries, collaborating closely with the customer service team, and maintaining high levels of customer satisfaction.

WHAT YOU WILL DO

  • Handle and resolve customer enquiries via email to high standards so that agreed KPIs are achieved.
  • Achieve KPIs in line with company strategy and operational objectives.
  • Maintain and develop good levels of collaboration with other areas of the wider business.
  • Analysing tasks and ways of working to identify areas for improvement and ensuring any issues are identified, addressed, and resolved.
  • Liaise with other areas of the business to create successful outcome for customer enquiries.
  • Assist Operations Team Lead in reviewing and monitoring incoming contact to reduce further incoming contact, placing key focus on first contact resolution.

WHAT YOU WILL BRING

  • Ability to build strong relationships with a wide range of stakeholders
  • Excellent time management with the ability to prioritise workloads and adhere to deadlines
  • You must be positive and self-motivated and be able to work very closely with your team members.
  • Ability to work individually when needed and use initiative.
  • Strong written skills to ensure faultless communication.
  • Strong attention to detail to ensure data accuracy
  • Ability to make informed decisions with confidence and upholding high levels of dependability and diligence
  • Experience within the energy industry would be preferable but not essential
  • Experience within a similar role would be preferable but not essential
  • Excellent IT skills and good working knowledge of Microsoft Office and equivalent

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

OUR BENEFITS

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.

  • non-contributory pension
  • bonus earning potential
  • 25 days holiday plus bank holidays and volunteering days
  • buy / sell holidays
  • life assurance
  • medical and dental insurance
  • a wide range of optional flexible benefits
  • hybrid working

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.

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