Technical Support Analyst – Change of Tenancy Team

Retail (SEFE Energy)



Our Change of Tenancy Team are looking for a proactive problem solver with strong communication skills and an eye for detail.

The Role

We have an exciting new opportunity in our Change of Tenancy Team for a proactive problem solver with strong communication skills and an eye for detail.

As a business-to-business energy supplier SEFE Energy supplies thousands of businesses across the UK, France, and Netherlands. The energy and commodities world has been changing for over a decade driven by forces of decarbonisation, competition, digitalisation and shifting customer expectations. Our strategy equips us to expertly seize these opportunities as the energy transition gathers even greater pace.

We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.

Want to join us on our journey?

What will you do?

Our Change of Tenancy Team support the entire customer journey from the initial submission of change of tenancy through to supporting debt management.

As Technical Support Analyst you will take ownership of queries between direct and indirect customers and colleagues, asking questions, finding the detail and information needed to investigate scenarios and reach satisfactory solutions quickly and efficiently.

Whilst managing and resolving queries efficiently is core to the role, you will also focus on prevention by improving cross team processes and reporting to pro-actively reduce our exposure to the risks associated to change of tenancies.

Some of the key activities include:

  • Supporting the administration of change of tenancies
  • Investigating complex queries to reduce debt, getting customers onto supply contracts, or removed from our portfolio
  • Sharing accurate data with internal teams to support potential meter removals and debt recovery
  • Ensuring data integrity in the system, identifying process improvements and work with relevant teams to execute and implement
  • Work with management on system development and process improvements
  • Work closely with account managers to manage deemed related queries on our largest customer accounts
  • Validate technical queries for other departments which have arisen from deemed customers to mitigate risks for the business

What will you bring?

  • Strong communication skills and an emphasis on providing excellent customer service
  • Able to communicate complex queries and information in a simple manner to customers and third parties
  • Demonstrable interpersonal skills, able to work collaboratively with others
  • Solid organisation and time management skills, able to meet tight deadlines
  • Results driven with a proactive approach to problem solving and confident using own initiative
  • Flexible approach to getting things done, comfortable with multiple priorities and changing environment
  • Great attention to detail and a concern for accuracy
  • Competent to use Microsoft Office, especially MS Excel


Knowledge of the UK Energy Industry and its operations across both power and gas- particularly around billing, reads and industry performance would be an advantage

Our offer to you:

In return we offer a competitive starting salary supported by a comprehensive, and broad reaching benefits package which includes

  • bonus earning potential
  • non-contributory pension
  • 25 days holiday plus bank holidays and volunteering days
  • buy / sell holidays
  • life assurance
  • medical and dental insurance
  • range of optional flexible benefits


Based from our offices in Manchester City Centre or London, you can benefit from hybrid working offering the flexibility to spend some of your working week at home.

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Who are we?

We are part of the SEFE Group – led by SEFE Securing Energy for Europe GmbH in Berlin – which employs approximately 1,500 employees. The 350 people working in SEFE Energy are friendly and positive – you can approach anyone for help and your ideas are always welcome. We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations and above all offer support as your career develops.

Our focus for 2022 – 2025 is strategic, profitable growth and strengthening our foundations, primarily by placing data and technology at the heart of our business model. We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience, so all our people can thrive and prosper in their careers with us. We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.

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