Business Analyst

IT & Delivery



The BA has responsibility for the analysis activities related to change.

Our History

We began our journey as an ambitious, independent gas supplier in the North West of England, built on great relationships and a passion for growth and excellent customer service.  We continuously developed our products to reach more customers and in less than ten years, we grew from employing a handful of people and supplying less than a hundred customers to become one of Britain’s leading non-domestic energy suppliers.  We now supply thousands of businesses and organisations with the energy they need to provide their products and services used by millions of people across Britain, France and the Netherlands.  We are part of the SEFE Group – led by SEFE Securing Energy for Europe GmbH in Berlin – which employs approximately 1,500 employees and together, our mission is clear.

As a business we have to be agile, constantly adapting to the ever-changing energy world, driven by forces of decarbonisation, competition, digitalisation and shifting customer expectations. Our Always Reaching for Better strategy equips us to expertly respond to changes and advancements, and quickly seize opportunities to grow and develop.  Our focus for 2022 – 2025 is strategic, profitable growth and strengthening our foundations, primarily by placing data and technology at the heart of our business model.  We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.

Role objectives

The Business Analysis team sits as a unit within Business Technology Services (BTS).  The BA has responsibility for the analysis activities related to change.   To this end we ensure that all proposed change is:

  • prioritised, planned, tracked and measured through the SEFE Portfolio management framework and BTS delivery workstreams
  • managed through an objective and effective business analysis stage in order to capture and define business requirements
  • assessed for the level of impact on all business processes, resources, data and systems landscape and any solution is fit for purpose
  • delivered with all business deployment and training needs identified, planned and implemented

Duties & Responsibilities

  • Work in partnership with business stakeholders, delivery teams and BA colleagues to assess, shape and deliver:
    • Process change and improvement
    • Tactical and/or strategic projects and business change via the Operating Plan
    • Small business change and BAU tasks such as report and system config changes
    • Agile and iterative delivery of product and system changes as part of a delivery team
  • Work in partnership with key business stakeholders and BA colleagues to understand, document and own the business process architecture across SEFE Energy Retail
  • Ownership of all Business Analysis activities and artefacts that support the definition of the change and solution:
    • Effective requirements management to ensure that changes are aligned with business strategy and objectives
    • Evaluate impact of change across systems and business processes and proactively manage dependencies
    • Assist in capturing business benefits and development of business cases for projects
    • Identify project and organisational level risks and contribute to their mitigation
    • Collaboration with delivery teams and stakeholders to ensure solutions deliver expected business benefits
    • Service transition, user guides and user training
  • To be aware of and comply with all company policies and procedures, including but not limited to the SEFE Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations
  • The role holder may also be required to carry out any other duties within the scope and purpose of this role as requested by their line manager and in line with business needs

Skills & Competencies

  • Able to understand business issues and specify IT and business change solutions
  • Able to meet tight deadlines and negotiate in a pressurized environment
  • Excellent communication skills in
    • Facilitation of workshops
    • Constructively challenging and influencing stakeholders at all levels of the organisation
    • Relaying relevant project information suitable to audience
  • Ability to Identify opportunities for improvement and makes constructive suggestions for change
  • Team-player with ability to achieve results through shared initiatives
  • Remains on the forefront of emerging industry practices
  • Self-starter able to cope with multiple priorities and changing environment with limited supervision and direction
  • Fluent in English
  • Lean process management
  • Coaching and mentoring business stakeholders in analysis techniques and methods
  • SQL and/or Business Intelligence tools (e.g. PowerBI) for data analysis activities
  • Technical understanding of MS Dynamics, Salesforce or other CRM systems


  • Demonstrable business analysis experience in business process design and system development
  • Ability to construct wire-frames, prototypes and mock-ups for UI / UX changes
  • Previous experience of working on customer facing applications and systems in a B2B service industry
  • Previous experience of requirements elicitation and writing functional specifications
  • Ability to produce Agile requirement artefacts (story mapping, use cases, features and user stories) as part of multifunctional software development teams
  • Experience of working with a range of business, IT, and 3rd party stakeholders in the delivery of a digital product and experience of the end to end delivery of a full software development lifecycle (SDLC)
  • Knowledge of business process modelling techniques such as UML Use Case, process flow, BPMN or UML Activity, Entity Relationship Diagrams, and Data models
  • Experience of working with Agile development frameworks such as Scrum or Kanban
  • Understanding of Gas and Power supply business processes and industry practices
  • Experience of working in a Retail Energy business: operational and commercial aspects – know and understand how the end to end business works, key drivers of competitive advantage and critical processes.


  • Educated to degree level or equivalent experience gained & demonstrated through work
  • Lean or BA accreditation (BCS Business Analysis / IIBA etc)
  • Agile Scrum certification (Product Owner, Scrum Master, Agile BA)

Our offer to you

In return we offer a competitive starting salary supported by a comprehensive benefits package which includes; bonus earning potential, non-contributory pension, 25 days holiday plus bank holidays, buy / sell holidays, life assurance, allowance for medical and dental insurance together with a range of optional flexible benefits.

Based from our office in Manchester City Centre you can benefit from hybrid working offering the flexibility to spend some of your working week at home.

The 350 people working in our business are friendly and positive – you can approach anyone for help and your ideas are always welcome.  We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations so you can expect to experience empathy and support throughout your journey with us.  We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience, so all our people can thrive and prosper in their careers with us.  We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.

In the UK, our people practices have been awarded Gold status by Investors in People and we have a silver EcoVadis rating demonstrating our commitment to sustainability.

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