Billing Analyst



Retail (SEFE Energy)


Manchester


Permanent

A great opportunity to join our Billing Team and offer a world-class billing service to our customers and rapidly growing business.

The Role

Do you enjoy working in a fast-paced team environment, where accuracy and attention to detail are paramount?

As a B2B energy supplier SEFE Energy supplies thousands of businesses across the UK, France, and Netherlands.

The energy and commodities world has been changing for over a decade driven by forces of decarbonisation, competition, digitalisation and shifting customer expectations. Our strategy equips us to expertly seize these opportunities as the energy transition gathers even greater pace.

We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.

Want to join us on our journey?

What will you do?

As a member of our Billing Team you will help us offer a consistent world-class billing service to our rapidly growing business and help us make sure all customer invoices are accurate and arrive on time.

This involves completing a range of tasks from checking customer data and billing details, to resolving queries and exceptions.  ​

You will:

  • Complete a number of validation activities to invoice customers accurately and efficiently
  • Resolve all internal and external queries quickly and be proactive in achieving results
  • Provide information for internal and external customers and stakeholders
  • Liaise with other teams to ensure high standards of service
  • Identify process or system improvements
  • Work accurately within short timeframes and tight deadlines

What you will bring to the role

You will have solid experience resolving high level customer queries. Experience working in a billing team and knowledge of the UK Energy Industry and data files would be an advantage.

You will demonstrate the following:

  • Exceptional Customer Service skills
  • Excellent written and verbal communication skills
  • Ability to multitask, prioritise and work to deadlines
  • Good attention to detail, able to work quickly and accurately
  • Innovative approach, able to identify opportunities for continuous improvement
  • Advanced Microsoft Excel skills

Our offer to you

In return we offer a competitive starting salary supported by a comprehensive, and broad reaching benefits package which includes

  • bonus earning potential
  • non-contributory pension
  • 25 days holiday plus bank holidays
  • buy / sell holidays
  • life assurance
  • medical and dental insurance
  • range of optional flexible benefits

Based in our offices in Manchester City Centre, you can benefit from hybrid working offering the flexibility to spend some of your working week at home. Close to both Deansgate and Oxford Road railway stations and the wider travel networks our offices offer the opportunity to mix with your colleagues in person with a wide variety of creative meeting spaces. You also get the opportunity to enjoy your down time with well-equipped rest areas.

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Who are we?

We are part of the SEFE Group which employs approximately 1,500 employees. The 350 people working in SEFE Energy are friendly and positive – you can approach anyone for help and your ideas are always welcome.  We’re committed to our REACH principles – Results, Expertise, Action, Challenge, Have courage – but above all else, we care for each other’s welfare and aspirations and above all offer support as your career develops.

Our focus for 2022 – 2025 is strategic, profitable growth and strengthening our foundations, primarily by placing data and technology at the heart of our business model.  We’re looking for people who are passionate about where we’re going and will help us thrive long into the future.

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience, so all our people can thrive and prosper in their careers with us.  We are a place where you can be yourself and make your mark because whatever your role, you’ll find an open, welcoming atmosphere that empowers you, encourages fresh thinking, and recognises your contribution.

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