New!
Senior QA Engineer
#Job Number : SEFEGR00653
Posted on 30/08/2024
IT & Delivery
Manchester
Contractor
An exciting opportunity to join our IT function and be a part of a global transformation project
LEARN MOREApplication Support Engineer (m/f/d)
#Job number :SEFEGR00627
IN SHORT
We are looking for an Application Support Engineer to join our evolving IT function in Manchester. Join our dynamic team and play a crucial role in ensuring the smooth operation of our application landscape. We are looking for a dedicated individual to provide customer focused 1st and 2nd line support, manage incidents, and contribute to the continuous improvement of our systems.
WHAT YOU WILL DO
Your key responsibilities include:
- Application Support:
- Provide 1st and 2nd line application support, managing incidents and escalations through to resolution.
- Communicate effectively with business stakeholders, internal and/or 3rd party support teams.
- Apply problem-solving skills to recreate, debug, identify, and resolve issues.
- Perform root cause analysis of issues to prevent reoccurrence.
- Proactive Support & Maintenance:
- Create, review, and maintain support documentation for deploying and configuring applications.
- Monitor, test, and deploy application updates & patches.
- Develop and demonstrate an understanding of systems within the application landscape.
- Project Support:
- Support internal projects with technical design reviews and environment builds/deployment.
As part of this role, you will be required to form part of the on-call rota to respond to out-of-hours critical incidents.
WHAT YOU WILL BRING
- Experience managing Windows Server, IIS & Active Directory Services
- Azure AD (EntraID) experience would be beneficial
- Azure IaaS / PaaS experience would be beneficial
- Knowledge of T-SQL (MS SQL) and/or PL/SQL
- Knowledge of minor programming or scripting (.NET / PowerShell)
- Experience using an IT Service Management Tool (e.g. SCSM)
- Previous experience in a similar role would be desirable
- An understanding IT service management processes (e.g. ITIL) would be desirable
- Experience of Microsoft Dynamics (2012AX and 365) would be desirable
- Experience of Office365 administration would be desirable
- Experience of software deployment processes/systems would be desirable
ABOUT US
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
Securing energy – now and for the future.
OUR BENEFITS
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.
In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy / sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
- hybrid working
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
