Application Support Engineer – BO (ETRM)

#Job number :SEFEGR00450


IT & Delivery


London


Hybrid Working

In Short The Application Support Analyst is responsible for supporting, monitoring, maintaining, and operating middle and back-office production applications at SM&T. This role entails delivering ongoing application release cycle changes, onboarding new applications, and providing high-quality operational and technical support to internal business functions. The successful candidate will possess experience in providing application support in […]

In Short

The Application Support Analyst is responsible for supporting, monitoring, maintaining, and operating middle and back-office production applications at SM&T. This role entails delivering ongoing application release cycle changes, onboarding new applications, and providing high-quality operational and technical support to internal business functions. The successful candidate will possess experience in providing application support in a fast-paced environment and demonstrate proactive support capabilities.

 

What You Will Do
As the Application Support Manager, you will be responsible for overseeing incident and service request fulfilment across our middle and back-office application portfolio. This includes collaborating with business stakeholders to clarify requirements and ensuring timely resolution of issues. You’ll lead problem management processes, identifying underlying issues, providing short-term workarounds, and coordinating with development teams for long-term fixes.

In this position, you will play a crucial role in managing major production incidents, taking ownership until closure, providing regular updates to stakeholders, and minimising downtime and disruption. You will also be responsible for deploying application code on production and pre-production environments, managing business communications, and ensuring post-release environment availability.

Your responsibilities will also include reviewing and approving change requests that require application support oversight, proactively identifying opportunities for application improvements in performance, availability, and automation of repetitive tasks. You’ll conduct daily morning and evening checks for critical applications, providing status reports to the IT Operations Team.

Building and maintaining strong working relationships with both the business and IT communities is essential in this role. You will work to increase customer knowledge, capability, and system satisfaction. Additionally, you will maintain a comprehensive knowledge management repository across applications within the team, ensuring that operational and support documentation is up to date and readily accessible.

 

What You Will Bring
• Several years’ experience as an application support analyst.
• Knowledge of the trade lifecycle and SQL/SQL queries
• Knowledge of the Windows platform.
• Experience with end-of-day batch processing and business reporting is advantageous.
• Understanding of energy trading industry concepts such as PnL, settlement processes, and risk management.

 

Skills and Competencies

Mandatory:
• Experience with Energy Trading and Risk Management (ETRM) systems.
• Strong customer service orientation with excellent interpersonal and relationship-building skills.
• Proficient troubleshooting and analytical abilities.
• Ability to follow defined processes and prioritize workload to meet strict service level agreements.
• Capacity to work autonomously and manage multiple high-priority tasks simultaneously.
• Leadership and team management skills.
• Technical proficiency in MS Windows Server and MS SQL, along with web technologies.
• Excellent communication skills, both verbal and written.
• Experience in maintaining positive working relationships with internal departments, as well as third-party vendors and hosting providers.

Advantageous:
• Experience with PowerShell, Active Batch, VBA, Power BI, or TFS.
• Experience in the financial services or energy trading sectors.
• Familiarity with trading applications and interfaces.
• Understanding of the ITIL framework.
• Experience with ZEMA (ZE)
• Education:
• Degree (or equivalent) in a numerate or computing-related subject.
• Professional certifications in relevant skills areas are advantageous.

 

About Us
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Germany and Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers, in particular industrial customers, and municipal utilities in Germany and seven other European markets. We’re passionate about energy and the important role it can play in shaping a better future.

Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.

Our Benefits
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution. We offer a competitive starting salary supported by a comprehensive, and broad reaching benefits package which includes:

• Bonus earning potential
• Non-contributory pension
• 25 days holiday plus bank holidays and 2 volunteering days
• Buy / sell holidays
• Life assurance
• Medical and dental insurance
• Range of optional flexible benefits

Based from our offices in London, you can benefit from hybrid working offering the flexibility to spend some of your working week at home. We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

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